Main responsibilities include:
Answers multi-line telephone, route calls and take messages for staff and responds to routine inquires to area of assignment.
Performs front desk customer service, including receiving, date stamping and logging documents and records, directing walk-in customers and providing information specific to area of assignment.
Creates files, retrieves, maintains and updates files and records.
Actively participates in ongoing learning of both the Department’s resources and other community resources. Ensures accuracy in information is then relayed to the public.
Types documents as assigned.
Prepares all outgoing mail for Post Office and other /departments/Ministries.
Copies, files and records all outgoing and incoming mail, correspondence and reports.
Performs other clerical tasks as necessary and assigned (i.e making copies, faxing, preparing correspondence for mailing)
High School Diploma
Three (3) years work experience in related field
Knowledge of secretarial duties and office procedures
Knowledge of computer applications including word processing and spread sheets
Demonstrates a pleasant telephone voice
Ability to tract and record resource data
Ability to comprehend and follow written and oral instructions
Good project management skills
Good interpersonal skills
Ability to interact with a large volume of callers and record accurate information on diverse and changing resources, and to interact with other staff, volunteers, visitors and clients in a professional manner
Entry level $17,435 – $19,595 annually, Grade 2 commensurate with qualifications and experience.
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