Guest Services Manager, St. Vincent

Raffles Resort Canouan Island is looking for a seasoned Guest Services Manager with at least 3 years experience in a similar capacity at a 5-star resort. The ideal candidate should have the ability to speak a 2nd language preferably French or Italian.

This person will be responsible for the complete operation of the Guest Services Department including Concierge, Driver and Bellman.

The ideal candidate must have outgoing positive personality, excellent communication skills, with an ability to anticipate guest needs, resolve customer issues, complaints, and problems in a quick and efficient manner.

This position requires strong leadership, organizational skills and requires the individual to work a flexible schedule based on business volumes. Excellent oral and written English communication skills a must.

Previous experience with recruiting, hiring, training, scheduling, payroll administration would be helpful.

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