Event Manager, Curaçao

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Prepares all event documentation and coordinates with sales, revenue management, hotel departments and customer to ensure consistent, high level service throughout event planning process of EBC groups and events for participating Courtyard, Residence Inn, Fairfield Inn, SpringHill Suites and TownePlace Suites hotels. Ensures all hotel events have a seamless turnover from sales to service, to the property of the event and, back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

• Varies by numbers, size and complexity of participating properties in the EBC
Skills and Knowledge
• Effective sales skills to up-sell products and services
• Knowledge of menu planning, food presentation, and banquet and event service operations
• Ability to manage guest room and meeting space inventories
• Broad understanding of facility management (maintenance, operations)
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect each particular hotel which they are planning events for
• Knowledge of Event Technology products and services
• Knowledge of contract management and legalities
• Excellent communication skills (verbal, listening, writing)

Education or Certification
• High School Diploma or equivalent required; Bachelor’s Degree preferred

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Recreation Manager, St. Vincent

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The Recreation Manager will be spearheading the full spectrum of indoor and outdoor sports and recreational activities of the Resort.

The functional area encompasses two beaches, 154m large swimming pool, four tennis courts, running and cycling trail, hiking, sea activities such as hobbycats, island tours, etc, a fitness center and yoga lessons

The Recreation Manager will organize events, tournaments and special activities when needed.

As a Department head, the Recreation Manager will be involved in budgeting, recruiting, evaluating staff performance, training as well as participates in the Resort’s Manager on Duty program.

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Leisure Sales Coordinator, Bermuda

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The purpose of this position is to provide administrative support, including Administrative duties to the Associate Director of Sales and New York Sales Office as needed.

*Attend MOHG and Virtuoso events and trade functions as needed to promote sales and image for the hotel.
*Assist with manage relationship with American Express Platinum and Virtuoso.
*Network with other key leisure industry influencers, such as airline reps etc.
*Conduct monthly prospecting calls.
*Provide feedback and market information to Associate Director of Sales and Director of Sales & Marketing on changing market conditions, including trends on the competition, as a result of sales activity and interaction with competitive hotel staff.
*Organize and accompany familiarization trips and hotel site inspections for clients and regularly entertain major clients of the hotel.
*Maintain close relationship and communication with Regional Sales Offices to ensure sales objectives are achieved.
*Compile quarterly action plans 2 weeks prior to commencement of the quarter to review with ADOSM at end of quarter, review past quarter’s actions plan and revenue targets and agree next quarter’s revenue targets.
*Answers telephone calls and responds to leisure inquiries using positive and clear English communication. *Comprehends and assist Group Sales coordinator with accurately records messages for distribution to the Sales staff as required.
*Will assist in handling all leisure inquiries involving 1-10 rooms and manage through the entire qualifying and sales process.
*Will assist in handling all Leisure Tour Operator Contracts and Brochure contributions
*Will respond to all New Tour Operator inquiries once contract is assessed
*Will enter all sales calls and site inspections in the month end report format.
*Will obtain and manipulate Travel Click reports
*Will be responsible for the updating and distribution of the Promotion Log
*Will assist in handling the set up of site inspections and FAMS of travel agents to Bermuda
*Will maintain an ongoing calendar of events, leisure functions, and trade shows within the leisure marketing/sales effort
*Will participate in Tour Operator trade shows when necessary which may require travel
*Will interact with Bermuda Department of Tourism and all Tour Operators to provide them with Hotel knowledge and assistance
*Records names, addresses, company and comments of prospective customers in our on going new data base ACT

Job Description continued…..

*Will maintain confidentiality of the office. Conducts self in a respectful manner. Understands and accepts the responsibility of protecting the image and integrity of the Hotel, its management group and owners. Abides by Hotel confidentiality policy.
*Requisition office supplies if necessary and maintains a general trace file.
*Contact customers to discuss factors specified by the Associate Director of Sales
*Sustain a physical work environment that is attractive, welcoming and aesthetic.
*Assist Sales staff and reservation staff with information to convert leisure bookings

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